*DUE BACK IN MID NOVEMBER* Satin silver finish industrial style single glass pendant
Please Note: Fern Interiors suppliers dispatch orders on working days (Monday to Friday) only.
Any order placed after 12pm/noon on Friday may not be processed until the following Monday.
If you have a question that you can’t find here please feel free to contact the office on +44(0)161 706 0628 or email firstname.lastname@example.org
Country Service Cost (£) UK Mainland 3-4 Working Days Free Northern Ireland 4-5 Working Days Free For more information please contact us: Telephone: +44(0)161 706 0628 Sales enquiries: email@example.com
1. Refunds Policy
1.1 We offer customers the option to request a refund or exchange up to 28 days after receiving your Product(s). If you are a consumer, you have certain legal rights if you purchase Products which then turn out to be faulty. You can obtain further information about these legal rights by contacting the Citizens Advice Bureau (www.citizensadvice.org.uk or call 03454 04 05 06).
1.2 If 28 days have gone by since the product was delivered to you, unfortunately, we can’t offer you a refund or exchange.
2.1 Please note that we are not able to offer refunds or exchanges for bespoke products made to your specification, for example, chains and flexes cut to order.
2.2 If you are unhappy with your Product(s) and would like to return your purchase this can be arranged via email at firstname.lastname@example.org, send the items back within 28 days of receiving the Product(s) and return the item in its original packaging together with proof of purchase.
To return the items simply follow the simple steps below:
1. Email email@example.com, return details will be provided
2. Package your product ready for shipment, attach a label with the return details shared but do not mark the product packaging as the product must be returned in a saleable condition
3. Contact the delivery network of your choice- we advise any returns should be signed for. The cost of return in the case of change of mind is at the customer's cost, this does not affect your statutory rights.
4. If you have any questions please email firstname.lastname@example.org or call 0161 706 0628.
2.3 Upon receipt of your Product(s) we will:
2.3.1 inspect them to check that they are in their original packaging and are suitable for resale. Should the Products fail the inspection they will remain your property and you will be responsible for their collection.
2.3.2 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
2.3.3 make any refunds due to you as soon as possible and in any event within 28 days after the day on which we receive the Product back from you, or after you inform us of your decision to cancel the Contract.
2.4 We recommend that you ensure the Product(s) during transit and put into another box or wrap well to protect the original packaging.
2.5 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
3.1 We hope that you love your Products, but we will happily replace or exchange your Product(s) if they are defective or damaged, or if you change your mind provided that you notify us within 28 days of receiving the Product.
3.2 If your item is damaged or faulty and you would like a replacement Product, you will need to send us evidence of the damaged item and notify us within 28 days of delivery. Just send us an email at email@example.com and we will proceed with the exchange as soon as possible. We will arrange for the collection of the damaged or faulty Product and send you another one free of charge.
3.3 If you change your mind within 28 days of receiving your Product, and would like to exchange your Product for another one on our site, just send us an email at firstname.lastname@example.org.
Please note that you will be responsible for paying for your own delivery costs when returning your item.
3.4 If it is impractical to offer a replacement product for any item that is damaged or faulty, we reserve the right to offer a repair, an allowance for a repair, or alternatively a refund for your purchase.
If you have a question that you can’t find here please feel free to contact email@example.com.